Who We Are At UnCruise, we work together to support and build a brand that provides an enriching adventure travel experience that inspires an appreciation of local cultures and the natural world. Sometimes that means we kayak among icebergs, travel to hidden waterfalls with a local guide or snorkel with sea lions, dive with manta rays and share air with whales. Our destinations include Alaska, Columbia & Snake Rivers, Costa Rica & Panama, Galapagos, Hawaiian Islands, Mexico’s Sea of Cortes and Pacific Northwest. Every employee plays a major role in bringing the adventure to life. When you join our team, you become an important part of our uniqueness.
Job Summary You will work closely with guests, travel agents and wholesale partners over the phone and through email to share the UnCruise Adventures small ship soft adventure experience. You will provide exceptional customer service while responding to inquiries, answering questions, making bookings, taking payments, etc. with the goal of bringing each conversation to a booking. Quickly developing a rapport with the caller, sharing your passion for the company and product and utilizing appropriate information-building and closing techniques will help you to be successful. You will be working in a team environment. This is a full time position located at the company’s headquarters in Seattle.
Essential Duties To perform this job successfully, an individual will perform each essential duty exceptionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Answer incoming phone calls. Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking •Handle online booking inquiries; answer questions and fulfill booking requests •Assist guest and travel partners with questions throughout the entire booking cycle •Build an understanding of our Cruise Partner reservations system and Salesforce CRM system and create and update recordings accurately and timely •Maintain current knowledge of all destinations, vessels, onboard services, land programs and marketing initiatives •Miscellaneous duties as assigned
•BA or BS degree; or work experience in the travel sales industry and customer service arena •Advanced, proven sales skills. Strong understanding of developing a rapport with the caller, directing the call and closing the sale •Excellent communication and interpersonal skills, both oral and written, are essential •Strong aptitude for technology and learning new systems. Experience with Word, Excel, Outlook, Salesforce and reservation/booking systems (Cruise Partner IBS, etc.) extremely helpful •Outstanding organizational skills and the ability to prioritize your work load while managing multiple tasks throughout the day in a fast-past environment •Excellent follow through and attention to detail
•Cruise Benefit – Explore the world like our guests do: employees receive one complimentary cruise for two people every year, after each year of employment. •Health and Wellness – Comprehensive medical, dental, vision, short-term and long-term disability, life insurance and flexible spending account options. •401k – Employees are eligible after 1 year of employment. •Time off – Enjoy ten (10) company-paid holidays annually. Earn paid vacation and sick time throughout the year, and qualify for more vacation days as you gain tenure. •Eco-Commute – Earn $10/day when you commute to work without the use of a motorized personal vehicle. You can walk, bike, take the bus, or kayak. •Free Parking – Employees park for free at our Seattle office on days they commute by car. •Dog-Friendly Office – Well-behaved, well-managed dogs are welcome in the office.
About UnCruise Adventures
What began in 1996 as yacht cruising in Alaska has flourished into UnCruise Adventures—unmatched, hands-on small group explorations.
Our mission is this: To provide our guests an enriching adventure travel experience and inspire an appreciation of local cultures and the natural world.
Committed to delivering the unexpected, UnCruise Adventures’ small group experiences are an unbeatable combination of activity and discovery, impeccable service and expertise, and awe-inspiring encounters. And with fewer than 90 guests on our vessels, we can ensure an experience that truly embodies exclusivity. Our nimble fleet of expedition vessels, yachts, and a replica turn-of-the-century coastal steamer serve as your platform in Alaska, Mexico’s Sea of Cortés, the Hawaiian Islands, the Galápagos, Columbia & Snake Rivers, and in the coastal waters of Washington State and British Columbia.
Please visit our website to view all career opportunities (on land and at sea) with UnCruise Adventures: www.un-cruise.com/careers.