•Proficient SABRE Red GDS system data entry of passenger air itineraries, seating assignment requests, frequent flyer numbers, program changes, transfers, etc.
•Understand and apply knowledge of international and domestic air routings and fares.
•Negotiate contract air fares in conjunction with our Travel Programs.
•Quickly ascertain a passenger’s flight requests, identify appropriate flight combinations that meet the requirements of the Travel Program, finalize the transaction and confirm to the passenger.
•Manage a high volume of calls for Program Departures assigned.
•Ensure a high degree of accuracy is employed to meet the Travel Program requirements so that there are no errors affecting passenger travel arrangements.
•Participate in Rotating Weekend Emergency Coverage for operating Travel Program Departures.
•Miscellaneous Administrative work with our Travel Programs.
•Proficiency in SABRE Red GDS system.
•Excellent customer service required.
•Professional and strong verbal communication.
•Outstanding attention to detail and ability to follow through on projects/tasks.
•Strong punctuality and reliability.
•Honest and enthusiastic professional.
•Well organized individual that is deadline oriented.
•Comfortable with repetitive/routine work.
•Ability to work well in a fast-paced work environment.
•Adaptability – proficient at prioritizing multiple tasks simultaneously, as well as able to switch gears quickly and efficiently.
•Must be able to type approximately 45 w.p.m. and enter a large amount of data quickly and accurately.
•Team player, who is also able to work well independently with minimal supervision.
•Proficiency in Microsoft Office Outlook.
•Willing to work outside of normal hours as needed.
About Gohagan and Company
Gohagan & Company develops and operates deluxe group travel programs for America’s most prestigious museums, colleges, universities and cultural institutions. The Company’s unique itineraries and educational components are paired with the style and comforts of the world’s finest cruise ships, trains and hotels and enhanced by world-class guides and academic experts. Designed with the knowledge and insight provided by more than 34 years of experience, Gohagan & Company travels from the pristine wilderness of Antarctica to the unfolding mystery of China, from the Celtic Lands of Britain to the bustle of Istanbul's bazaars, from the medieval villages of France to East Africa’s game parks, from the spectacular Dalmatian Coast to Russia and the great countries of the Baltic. En route, Gohagan & Company passengers don’t just see the world, they experience it.