The following comprises the duties and responsibilities of the Program Operations Manager (POM). This position reports directly to the Director of Operations.
•Responsible for the administration and successful operation of assigned travel programs.
•Responsible for negotiating and fine tuning of program land and cruise budgets. Maintain and adhere to approved budgets and update/prepare final program budgets to be submitted to Pricing.
•Responsible for completeness, accuracy and on-time deadline of all Pre-departure and Ops manual information.
•Ongoing maintenance of “Black Book” for assigned programs. o Contract review with hotels, ground operators, ships. o Monitor day-to-day operations of a program as per the Operations timeline.
•Responsible for operational details – post proposal stage – specific to Client Organization needs.
•Provide quality customer service to enhance and fine tune customization of programs specific to Client Organizations. •Responsible to manage all quality assurance related items while program is operating and to escalate concerns to management team in Operations.
•Responsible to update documents such as Technical Itineraries and Date Schedules for assigned programs.
•Responsible for inventory control, review dates and supplier deposits/payments.
•Keep track of and verify program payment schedules and invoices.
•Responsible for program finalization. Finalize contracts – if not already done so by Program Planning – to be submitted to the VP of Product Development for final sign off.
•Prepare program Turnover meeting materials to be given to Production to produce brochures and hold the meeting.
•Prepare and send Travel Director documents.
•Review TD Reports, Client Organization Host/Lecturer and passenger surveys to ensure proper consideration is given for changes in future operations. Liase with Program Planning.
•Prepare and give program briefings to Passenger Services as needed.
Preferred Requirements •5+ years of industry experience in Travel / Hospitality / Meeting Planning
•Well organized individual that is deadline oriented.
•Detailed administration, negotiation and budgeting skills required.
•Superior planning and organization skills with a high level of attention to detail.
•Ability to prioritize multiple tasks simultaneously and work well in a fast-paced work environment.
•Ability to be flexible and adapt to changing priorities and the impact of worldwide events.
•Superior written and verbal communication skills, including the ability to represent the Company effectively in a variety of situations.
•Team player, who is also able to work well independently with minimal supervision.
•Excellent computer skills including and with an emphasis on Excel, MS Word and Outlook.
•Proficiency in Softrip computer software program.
•Willing to work outside of normal hours as needed.
Thomas P. Gohagan and Company employees are committed to nondiscrimination in our employment and personnel practices. Applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Additional Salary Information: Annual salary to be discussed
About Gohagan and Company
Gohagan & Company develops and operates deluxe group travel programs for America’s most prestigious museums, colleges, universities and cultural institutions. The Company’s unique itineraries and educational components are paired with the style and comforts of the world’s finest cruise ships, trains and hotels and enhanced by world-class guides and academic experts. Designed with the knowledge and insight provided by more than 34 years of experience, Gohagan & Company travels from the pristine wilderness of Antarctica to the unfolding mystery of China, from the Celtic Lands of Britain to the bustle of Istanbul's bazaars, from the medieval villages of France to East Africa’s game parks, from the spectacular Dalmatian Coast to Russia and the great countries of the Baltic. En route, Gohagan & Company passengers don’t just see the world, they experience it.