Christopherson Business Travel, a globally recognized leader in Travel Management is looking for a Group Travel Advisor to join our University Team.This position is accountable for the accurate automated servicing of travel arrangements. The travel advisor will perform all ticketing duties and provide travel counseling with an exceptionally high level of service to all employees of our client.
Negotiate rates on behalf of a group for multiple accounts
Determine the most economical and efficient manner in which to handle the clients travel arrangements and/or service needs
Recommend services or products based on discussions with the client regarding expectations and cost effectiveness
Effectively prioritize requests and handle efficiently
Keep abreast of the travel policies of accounts serviced by their office
Ensure customer awareness and education and capitalize on cross-sell opportunities by having a general knowledge of all travel related products and services
Be willing to work as part of the overall office team assisting others when their own workload is down
Demonstrate proficient and effective computer skills and keep up with system enhancements
Communicate effectively with clients, manager and agents to promote “open door” policy.
Respond to customer complaints promptly
Resolve problems in a timely and accurate manner
Maintain precise documentation and records of customer feedback
Analyze situations to facilitate change and implement new procedures
Continually monitor client expectations
Organize and process group travel for 10 or more travelers handling multiple groups simultaneously
Current Worldspan GDS experience
Experience in group travel including charting buses, securing air and room blocked space
Strong international booking and pricing experience
Experience working with multiple accounts with varying policies and procedures
Effective written and verbal communication skills
Working knowledge of industry and agency accounting
Strong organizational skills and attention to detail
Proven record of exceptional customer service skills
Shift hours: 11:00 AM - 8:00 PM CT
Telecommuting is allowed.
About Christopherson Business Travel
Christopherson Business Travel is the independently owned leader in intelligent business travel management, online travel tools, and business travel resources.
Ranked as the 12th largest business travel agency in the US, operating from four full-service locations (Salt Lake City, UT; Denver, CO; San Francisco, CA; Birmingham, AL) as well as 35 client-dedicated on-site locations, Christopherson employs more than 450 travel professionals and supports over $600 million in annual travel bookings for more than 1,000+ companies and organizations across the country.