As an Advisor Success Manager for The Global Travel Collection (GTC) you will be critical to the professional development, growth, engagement and retention of the companies’ independent advisors and clients. You will act as an account manager, supporting the Independent Advisors by using data insight, industry knowledge, experience and an understanding of the resources and travel technology provided by GTC to consult and apply best practices, improve workflow, encourage adoption of tools, identify incremental revenue opportunities, and develop short- and long-term business goals.
The primary role of the Advisor Success Manager for ITKE is to support the independent contractor (IC) community of In the Know Experiences and develop new strategies to aid in growth and support of their business. This position will play a pivotal role in the overall growth and retention of our up and coming advisor demographic by strategically leading advisors in maximizing potential, managing integration into tools, technology & resources, and creating new processes and procedures to improve efficiency.
**This position will have a hybrid schedule and will sit at our office in midtown Manhattan.
It requires the ability to work a flexible schedule, including evenings and weekends, to respond to clients in deadline situations.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Overseeing progressive community of travel advisors and staying abreast of industry trends, services, tools, etc. that continue to support and attract the up-and-coming travel advisor.
Manage and support a portfolio of independent advisors providing direction and consultation in-person, via phone, email, and / or video conferencing platforms.
Demonstrate willingness and ability to effectively delegate all tactical and non-strategic support activities to the Office Coordinator and assist advisors in navigating internal departments designed to support our independent advisors. Escalate unresolved issues and monitor issue resolution.
Foster and nurture consultative relationships with the Independent Advisors within your portfolio leveraging internal and external individuals and / or teams supporting GTC advisors.
Conduct proactive consultative conversations with your portfolio of advisors, analyzing data trends to identify and recommend strategic and tactical solutions to support business growth and retention, summarizing the conversation and subsequent action items within the CRM.
Demonstrates knowledge and support of advisor’s overall portfolio of business along with their short-term and long-term goals through regular and frequent discussions that focus on business trends, preferred supplier utilization, technology and travel tools, professional development education opportunities, best practices and goal setting and execution.
Build credibility and trust within your portfolio of advisors by effectively articulating and demonstrating the overall value GTC provides.
Effectively collaborate with internal and external departments to support Global Travel Collection initiatives and goals including, but not limited to strategically onboarding and offboarding advisors.
Ensure advisor adoption and engagement of GTC products and services.
Proactively identify opportunities to create advisor value, streamline processes, and eliminate confusion or ineffective support within GTC.
Lead strategy for annual advisor retreat catering to forward thinking, next generation advisors for ITKE and potentially the broader GTC community
Align with marketing on brand strategy to focus on next generation travel advisors through the ITKE channel
5 to 7+ years of travel industry account management and / or travel advisor/operational experience (both preferred), experience working as, with, or alongside independent travel advisors is a plus.
3+ years of experience engaging with Independent Advisors/Contractors preferred.
Growth minded and passionate about serving and supporting advisors.
Skilled communicator with great interpersonal skills, proven ability to build and manage relationships.
Prior live and virtual training experience is a plus.
Demonstrated experience with analytical support using various reports and information.
Strong verbal, written and presentation skills.
Proven problem solver with ability to deescalate conflict and asses’ potential risk.
Working knowledge of the GDS – Sabre, Worldspan or Apollo a plus
Attention to detail and highly organized.
Clear understanding of the various industry fee structures, travel technologies and trends
Proficient use of all Microsoft Office Products with an emphasis on Word, Excel, Teams and Power Point, as well as the willingness and ability to learn new technologies
Working knowledge and previous utilization of a CRM tool is preferred.
Must be willing to travel up to 4-5 times a year domestically.
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Internova Travel Group’s international family of travel brands stand out across the travel industry. Headquartered in New York City and active around the world, our extensive network of travel advisors assists travelers across the globe.