Posted: 09-Aug-23
Location: Greenwood Village, Colorado
Type: Full Time Employee
Categories:
Preferred Education:
Additional Information:
The Travel Society, America's leading Pure Host Agency, is looking for an expert and experienced Air Ticketing Agent to support our growing Air Desk.
Supporting a network of luxury advisors, the ideal candidate will be someone that is ready to make a difference. We are looking for someone that is confident in sharing ideas on how we can improve our processes, and wants to play a key role in improving an already successful team.
If you want to feel fulfilled at the end of the day, satisfied with changes you have made and how you have helped our members, please apply.
Hybrid role - supporting Air Ticketing Department and Operations Help Desk Team.
Air Ticketing Desk Agent responsible for assisting, processing, and ticketing air in an accurate & cost-effective manner, within company policies utilizing company corporate contracts and preferred suppliers.
Operations Agent responsible for assisting and supporting internal and external clients with questions, queries, and problems. Able to understand and resolve GDS issues across Sabre and Travelport systems.
In-Office &/Or At-Home
Travel Agency and/or Host Agency operational knowledge and experience in all aspects of travel agency operations.
Work duties will include those of the affiliated owned companies, Planning Partners International, and Domestic and International travel may be required.
| TECHNICAL · Candidate must have at least five (5) years current in the travel industry, booking and fulfilling corporate, leisure, domestic, and international travel in TravelPort Global Distribution System (GDS). Ability to be trained in revised and updated systems with specific software (SmartPoint, Galileo, Scripts) · Technical aptitude and ability to perform all levels of Global Distribution Systems (GDS) support, formats, and functionality · Ability to efficiently and accurately process tickets in all segments (Air, Hotel, Car Rental) · Technical aptitude and ability to perform all levels of ZenDesk Ticketing System support, formats, and functionality · Current working knowledge of the Travel Industry and “The Job” of an Independent Contractor as a Professional Travel Advisor as a client of The Travel Society · Understanding of how Independent Professional Travel Advisors can successfully operate in the travel industry · Knowledge of how independent travel advisors sell/close to their clients · Effective knowledge and utilization of vendor programs · Geographic knowledge · Preferred Vendor Program Knowledge · Knowledge of supplier website booking engines PERSONAL · Outstanding customer service orientation & skills · A superior achiever who makes a difference and claims “world-class” performance and can back up performance with their accomplishments and knowledge · Proven success in a task-driven and fast-paced environment · Accuracy and attention to detail · Organization and strong ability to multi-task with detail and complex tasks, prioritizing accordingly, with excellent time management skills · Dependable and reliable work history · Ability and willingness to travel |
| · Support and monitor ARC and Sabre reports · Support GDS Help Desk for IC airline inquiries and problem resolution · Support Non-GDS Help Desk for IC inquiries and problem resolution · Support Independent Contractors (ICs) to succeed successfully in the operation of air-related Travel Systems · Research and assist with “Debit Memo” resolution · Support Air Ticketing Desk for fulfillment and processing of IC air needs · Manual and processing, pricing, and issuing of air tickets and exchanges of international and domestic travel · Must be able to interpret domestic and international fare calculations with Company airline contracts, comprehension of fares construction and calculations · Monitor and work “error” queues for online reservations · Monitor and work Schedule Change queues · Charge appropriate fees as directed or when applicable · Support and monitor possible fraudulent ticketing attacks · Utilization of The Travel Society (TTS) preferred vendors whenever possible to maximize profit · Interact with traveler or arranger and provides an exceptional level of support for customer service and technical issues · Support Operations Help Desk for IC inquiries and problem resolution · Provide consultative services to clients, responding to and addressing IC service-related issues · Support GDS platforms usage, including maintenance, education, functionality, formats, enhancements, and communication to ICs · Ability to manage daily Airline Reporting Corporation (ARC) reports for both Apollo and Sabre transactions · Support airline Vendors for communications, problem-solving, and client satisfaction · Assist with the annual meeting as directed by the Executive Team · Support Executive Committee with special projects related to the Air Department & Operations · Follows company standards regarding policies, utilization of tools, productivity, the accuracy of work, and attendance · Attends staff and training meetings for ongoing updates on the travel industry and office procedures, which may require you to work in the office headquarters · Maintains a favorable working relationship with affiliated company employees to promote a cooperative working environment · Assist with internal monthly educational online seminar content, preparation, and delivery NOTE: Not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position. Requirements include taking direction from the supervisor and owner as directed. |
| · Minimum five (5) years of current travel industry booking and fulfilling corporate, leisure, domestic, and international travel · Proficient with knowledge of TravelPort & Sabre Global Distribution System (GDS), formats, and functionality · Proficient in Microsoft Office 365, especially with Word, Excel, PowerPoint, and Outlook · ARC (Airline Reporting Corporation) Certified · Excellent written and verbal communication skills and a confident presenter · Proven and effective customer service techniques and communication · Ability to meet and exceed required performance standards · Must be able to lawfully work within the United States and have unrestricted work authorization for the United States. |
| These Essential Functions may be included in or in addition to the Skills Required. · Language Ability: Ability to read and analyze business reports and technical procedures. Ability to review and interpret contractual regulations and compliance. Ability to author reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public in English. · Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. · Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in technical or diagram form and deal with abstract and concrete variables. · Vision Requirement: The vision requirements of this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), ability to see color, and the ability to look at a computer screen for up to 8 hours per day · Technical Ability: Ability to touch type and use computer hardware and accessories for 8 hours daily. Ability to use, hear and communicate via soft and hard telephony systems. |
