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MAST Travel Network

Oakbrook Terrace, Illinois

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Support Desk Analyst – French Speaking
Position Overview  Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications.   This is a fully remote position.    Responsibilities Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems. Research with the clients (internal and external)  to fully diagnose the issue then develop creative solutions and respond within established timelines. Provide consultative guidance to customers (internal and external) towards


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