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MAST Travel Network

Oakbrook Terrace, Illinois

MAST Travel Network

Oakbrook Terrace, Illinois

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Sr. Client Support Specialist
The Sr. Client Support Specialist will act on behalf of our Service Delivery team and external clients as the liaison between all internal TLC departments. This position is client facing and directly responsible for day-to-day client support and retention strategies required for customers with air spend between $500K and $2M annually, as well as for tactical support on all accounts owned by the Client Success Team. Additional responsibilities include contract renewals, and upsells where possible. Individuals in this role will drive positive results through troubleshooting and problem resolution, tactical support on client requests and through ownership and follow through of all inter-departmen


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