ALTOUR is seeking an experienced Travel Agent that assesses the client’s needs to provide travel options that meet their expectations. The incumbent sales travel while building client relationships to retain future business. The ability to facilitate professional, accurate, cost-effective travel arrangements for all ALTOUR clients within their company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Responsible for selling and retaining travel clients for cruises, tour packages, hotels, airfare, etc. process bookings in a timely and friendly manner for walk-ins, appointments, phone calls, and email clients. Up sells preferred vendors, insurance, and financial services. Qualifies clients. Establishes rapport and builds client relationships.
Research destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc.
Is knowledgeable of CDC Travel restrictions, world events and weather that might affect travel plans.
Processes airfare, hotels, and ground transportation via Worldspan GDS. Updates client information in database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using WSPAN GDS, and back-office systems.
Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
Troubleshoots unexpected travel issues and addresses client concerns.
Call backs handled within a 30-minute window. Acknowledge emails within an hour of receipt, with all emails responded to by the end of the day.
Access queues at the beginning and end of each day.
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.
Assures client is fully aware of all necessary travel documents and health requirements for countries to be visited.
Maintains ownership of each record until departure/during travel /welcome home to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by ALTOUR with total management awareness and participation.
Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
Is available for and receptive to training opportunities.
Is WSAPN proficient and maintains WSPAN skills with relevant training. Adaptability with any new GDS system training as appropriate.
Has knowledge of and understanding of re-routing and exchange processes.
Stays abreast of technology and industry knowledge, especially with intranet tools provided by ALTOUR.
Essential; Must have excellent communication skills and enjoy working with high level global clientele.
Problem resolution to always include management.
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation.
Minimum 3+ years industry experience.
Overall travel industry knowledge and experience.
GDS computer knowledge and proficiency, preferably Worldspan experience
Competent with all aspects of ticketing transactions.
Proficient with International Itineraries and rate structures.
Knowledge of online booking tools a plus.
Experienced and comfortable with premium travelers.
Attention to detail/conscientiousness/flexible.
Problem solving and initiative.
Interpersonal communication and relationship building skills.
Willingness to learn new functions and to enhance existing skills.
Patience and flexibility.
Handle multiple accounts.
Regular and dependable attendance and punctuality are required. Full time position.(40 hours)
Occasional travel may be required.
Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push, or otherwise move objects. Sedentary work involves sitting most of the time.
Job requires employee to sit for extended periods of time without being able to leave the work area.
Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.
Typing or otherwise working primarily with fingers.
Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
Ability to understand the meanings of words and effectively respond, analyze information, and write reports, comprehend complex issues, and communicate effectively to diverse groups.
Job requires employee to perform basic arithmetic accurately and compute rates and percentages.
Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.
Internova Travel Group’s international family of travel brands stand out across the travel industry. Headquartered in New York City and active around the world, our extensive network of travel advisors assists travelers across the globe.