Posted: 12-Sep-23
Location: Nationwide
Type: Full Time Employee
Salary: Based on skills and experience
Categories:
Additional Information:
Internal Number: 2023-2821
To facilitate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.
Weekday is 2nd shift 5p-1:30a ET and the weekend day could be a variety of times ET.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
- Complete travel arrangements (air, hotel, car rental) at the lowest possible price within corporate travel guidelines.
- Call backs handled within a 1-hour window; emails addressed within a 2-hour window.
- Access queues at the beginning and end of each day.
- Process ticketing for reservations submitted via online reservations tool (Concur).
- Execute responsibilities within company guidelines for customer service, documentation of PNRs and profiles, ticketing, invoicing, and accuracy.
- Assures client is fully aware of all necessary travel documents and health requirements for countries to be visited.
- Maintain total ownership of each record until departure to ensure all details are addressed to the client's satisfaction.
- Handle re-routing and exchange processes as necessary
- Stays abreast of technology and industry knowledge, especially with intranet tools provided by Altour.
- Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
- Sabre and Worldspan proficiency requirement. Apollo optional.
- Competency with all ticketing processes including exchanges.
- Proficient with International Itineraries and rate structures.
- Knowledge of online booking tools preferred.
- Professional verbal and written communication skill.
- Regular and dependable attendance and punctuality are required.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
