Fox World Travel (Fox) is looking for an After Hours Corporate Travel Specialist with a willingness to provide Foxceptional customer service to our business clients. Critical is the knowledge of all facets of business travel and providing excellent customer service to both internal and external customers.
This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV
As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership teamdedicated to treating associates like part of the family!
It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.
A day in the life of the After Hours Corporate Travel Specialist may include:
Providing travel services for domestic, trans-border and international itineraries
Counseling clients on efficient routes, lowest available airfares, and travel products/services
Maintaining excellent client relations
Relating to clients at various levels within their organizations using diplomacy and tact
Anticipating client needs and act on special requests
Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines
Consistent application of Fox World Travel practices and programs
Meeting and striving to exceed quality and productivity goals
Working under pressure and effectively multi-task while maintaining professional rapport with clients
Performing in a team environment
Assisting with projects when required
Assisting customers with online booking tool questions and fulfilling online reservations
Processing exchanges for travelers
Maintaining a favorable working relationship with co-workers in all departments to foster an environment of trust and mutual respect
Ensuring optimum customer service through effective use of computer systems and positive telephone techniques
Maintaining working knowledge of airline practices, programs, and operations
Possessing working knowledge of vendor loyalty programs, security requirements, documentary requirements, and destination geography
Maintaining high level of competency on Apollo/Smartpoint GDS
Providing specialized services to VIP clients
Acting as a role model to reinforce superior customer service and professionalism
Identifying and suggesting Fox World Travel process enhancements
Assisting team members with research and resolution of service issues
Assisting in transitioning new team members
Striving for continual improvement through training and constructive feedback
Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Drive standards and best practices whenever possible and effectively foster a culture of engagement.
Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Being innovative and recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
Possessing the ability to work flexible night, weekend and holiday hours and shifts as determined by business need and client call volume.
Other duties, projects and alternate assignments as determined by business need.
You’ll love this job if you:
Have personal effectiveness/credibility.
Are customer-focused and service-oriented.
Have communication proficiency – verbal and written; appropriate use of grammar.
Possess information gathering and monitoring skills, problem analysis and problems solving skills.
Are highly adaptive and have exceptional change management and coaching skills.
Possess sound judgment and decision-making ability.
Have attention to detail and accuracy.
Are flexible; ability to work efficiently and effectively with frequent interruptions.
This opportunity might be for you if you have:
3-plus years related Business Travel experience OR equivalent combination of education and experience.
Exceptional customer service skills.
Availability to work nights, weekends and holidays as scheduled.
GDS proficiency, Apollo/Smartpoint preferred.
Excellent attention to detail and accuracy.
Strong verbal and written communication, interpersonal and organizational skills.
Friendly and professional demeanor.
Knowledge of industry codes and practices.
Skills in usage of a personal computer and various software packages.
Bi-lingual proficiency; preference will be given to bi-lingual (Spanish) candidates.
Availability to work nights, holidays, and weekends.
Ability to work four (4) ten-hour days per week consisting of:
Two days (Monday - Friday)
Weekday start times between 12:00pm – 8:30pm CT
Two days (Saturday and Sunday)
Weekend start times between 7:00am – 8:30pm CT
Occasional business travel, overnight stay may be required for training.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.
While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.
The incumbent may occasionally be required to lift up to 50 pounds
Incumbent must be able to travel by airplane, rail, boat and/or car at any given time as required by the position. Ability to drive to client and company locations.
The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.
For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.
Occasional business travel, overnight stay may be required – up to 15%. Ability to drive to home inspection locations, if required.
If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.
Work hard, play hard and travel often with the Fox World Travel Team today!
If hired for this position, you would be an employee of Fox World Travel, therefore, no fees would be associated with your training or employment. Also, Fox World Travel does not charge any fees as part of the application process.
Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.
PRIVATELY OWNED, AUTHENTICALLY LED
A leader in all things travel more than six decades!
Fox World Travel, located in Oshkosh Wisconsin since 1960, is a privately held travel management company that strives to reach global travelers and improve the customer experience of booking multiple lines of travel, including vacation travel, corporate meetings and incentives and business travel. As a third-generation family-owned company, operated by David and Chip Juedes, we take pride in leading with our people first culture, including core values of honesty, integrity, passion for taking care of our associates and enhancing all customer experiences.
Fox works with our customers to meet their needs and find the best solutions to get them to their travel destination. Our travel advisors and client solutions teams take the time to provide above and beyond personalized service, even when travel plans become complex. We give expert consultation, invest in our Fox associates, and offer solutions from readymade to fully customizable, ensuring our customers have an unbeatable travel experience.