About the Role

Frontiers International Travel is seeking an experienced Air Reservationist to join our Air Department and support advisors and clients with complex international and domestic air travel.

Our air team is not a flight search engine. We do not present travelers with every possible option. Instead, we identify the best flight option for each traveler and clearly explain why it is the right choice based on experience, routing, timing, and the overall journey.

This role is ideal for an air professional who values accuracy, sound judgment, and collaboration, and who takes pride in protecting clients and advisors from air travel chaos while making air an enjoyable and well-managed part of the travel experience.

About Frontiers International Travel

Frontiers International Travel has been crafting exceptional travel experiences since 1969. We employ experienced travel professionals and provide best-in-class service across two complementary divisions: high-touch luxury leisure travel through our Elegant Journeys division, and exceptional international Sporting travel through our Sporting division.

What sets Frontiers apart is our ability to do both under one roof. Our clients often rely on us to plan their entire travel lives, from milestone trips to annual traditions, and we proudly serve families across decades and generations.

We value experience, sound judgment, teamwork, and the ability to confidently guide travelers. Our advisors and support teams work together to say, “Based on your goals and our experience, this is the best option for you, and here’s why,” and to stand behind that recommendation.

Key Responsibilities

• Book and manage international and domestic air reservations, with a strong emphasis on complex international itineraries, using Amadeus GDS
• Handle ticketing, exchanges, refunds, ancillaries, and post-ticketing support
• Manage involuntary schedule changes and time-sensitive air issues with accuracy, urgency, and professionalism
• Serve as a trusted internal resource for advisors on routing, fare rules, airline options, and best-fit recommendations
• Collaborate closely with advisors, and research and logistics teams, to deliver seamless, end-to-end client experiences
• Maintain high standards of accuracy, documentation, and follow-through
• Communicate clearly and proactively with clients, advisors, airlines, and partners to manage expectations and reduce friction

What Success Looks Like in This Role

Success in this role is defined by:

• Accuracy in booking, ticketing, and documentation
• Timeliness in responding to air changes, disruptions, and communications
• Stakeholder satisfaction, both internal (advisors and team members) and external (clients and partners)

This is a quality-driven role where trust, consistency, and professional judgment matter.

Schedule & Work Environment

• Full-time, Monday through Friday
• Standard hours are 8:30 AM to 5:00 PM, with flexibility if the right candidate prefers a slightly earlier or later schedule
• Hybrid work environment based out of our Gibsonia, PA office
• Optional overtime may be available and desired during peak periods or when last-minute air issues arise
• Comfort handling time-sensitive air disruptions is required

Skills & Competencies

• Excellent customer service and relationship-building skills
• Clear, professional communication style
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple active issues
• Proficiency with Microsoft Office and general PC literacy
• Comfortable working independently while collaborating closely with a team
• Competitive compensation and benefits package

• GDS experience required
• Current or recent experience using Amadeus GDS highly preferred
• Experience with Sabre or other GDS platforms if Amadeus experience is not available
• 5 or more years of experience in the air or travel industry
• Proficiency with international and domestic air reservations and ticketing
• Experience handling exchanges, refunds, ancillaries, and schedule changes
• Strong written and verbal communication skills
• Excellent attention to detail and ability to work under pressure
• Strong organizational and interpersonal skills

• Experience working with commission contracts (nice to have, not required)

About Frontiers International Travel

Frontiers International Travel has been crafting exceptional travel experiences since 1969. We employ experienced travel professionals and provide best-in-class service across two complementary divisions: high-touch luxury leisure travel through our Elegant Journeys division, and exceptional international Sporting travel through our Sporting division. What sets Frontiers apart is our ability to do both under one roof. Our clients often rely on us to plan their entire travel lives, from milestone trips to annual traditions, and we proudly serve families across decades and generations. We value experience, sound judgment, teamwork, and the ability to confidently guide travelers. Our advisors and support teams work together to say, “Based on your goals and our experience, this is the best option for you, and here’s why,” and to stand behind that recommendation.

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