Salary for this role is given as a range, commensurate with experience.
Preferred Education:
Bachelor's degree
Additional Information:
Hybrid/Remote is allowed.
About the Role
Frontiers International Travel is seeking an experienced Air Reservationist to join our Air Department and support advisors and clients with complex international and domestic air travel.
Our air team is not a flight search engine. We do not present travelers with every possible option. Instead, we identify the best flight option for each traveler and clearly explain why it is the right choice based on experience, routing, timing, and the overall journey.
This role is ideal for an air professional who values accuracy, sound judgment, and collaboration, and who takes pride in protecting clients and advisors from air travel chaos while making air an enjoyable and well-managed part of the travel experience.
About Frontiers International Travel
Frontiers International Travel has been crafting exceptional travel experiences since 1969. We employ experienced travel professionals and provide best-in-class service across two complementary divisions: high-touch luxury leisure travel through our Elegant Journeys division, and exceptional international Sporting travel through our Sporting division.
What sets Frontiers apart is our ability to do both under one roof. Our clients often rely on us to plan their entire travel lives, from milestone trips to annual traditions, and we proudly serve families across decades and generations.
We value experience, sound judgment, teamwork, and the ability to confidently guide travelers. Our advisors and support teams work together to say, “Based on your goals and our experience, this is the best option for you, and here’s why,” and to stand behind that recommendation.
Key Responsibilities
Book and manage international and domestic air reservations, with a strong emphasis on complex international itineraries, using Amadeus GDS
Handle ticketing, exchanges, refunds, ancillaries, and post-ticketing support
Manage involuntary schedule changes and time-sensitive air issues with accuracy, urgency, and professionalism
Serve as a trusted internal resource for advisors on routing, fare rules, airline options, and best-fit recommendations
Collaborate closely with advisors, and research and logistics teams, to deliver seamless, end-to-end client experiences
Maintain high standards of accuracy, documentation, and follow-through
Communicate clearly and proactively with clients, advisors, airlines, and partners to manage expectations and reduce friction
What Success Looks Like in This Role
Success in this role is defined by:
Accuracy in booking, ticketing, and documentation
Timeliness in responding to air changes, disruptions, and communications
Stakeholder satisfaction, both internal (advisors and team members) and external (clients and partners)
This is a quality-driven role where trust, consistency, and professional judgment matter.
Schedule & Work Environment
Full-time, Monday through Friday
Standard hours are 8:30 AM to 5:00 PM, with flexibility if the right candidate prefers a slightly earlier or later schedule
Hybrid work environment based out of our Gibsonia, PA office
Optional overtime may be available and desired during peak periods or when last-minute air issues arise
Comfort handling time-sensitive air disruptions is required
Skills & Competencies
Excellent customer service and relationship-building skills
Clear, professional communication style
Strong problem-solving and decision-making abilities
Ability to prioritize and manage multiple active issues
Proficiency with Microsoft Office and general PC literacy
Comfortable working independently while collaborating closely with a team
Competitive compensation and benefits package
GDS experience required
Current or recent experience using Amadeus GDS highly preferred
Experience with Sabre or other GDS platforms if Amadeus experience is not available
5 or more years of experience in the air or travel industry
Proficiency with international and domestic air reservations and ticketing
Experience handling exchanges, refunds, ancillaries, and schedule changes
Strong written and verbal communication skills
Excellent attention to detail and ability to work under pressure
Strong organizational and interpersonal skills
Experience working with commission contracts (nice to have, not required)
Frontiers International Travel has been crafting exceptional travel experiences since 1969. We employ experienced travel professionals and provide best-in-class service across two complementary divisions: high-touch luxury leisure travel through our Elegant Journeys division, and exceptional international Sporting travel through our Sporting division.
What sets Frontiers apart is our ability to do both under one roof. Our clients often rely on us to plan their entire travel lives, from milestone trips to annual traditions, and we proudly serve families across decades and generations.
We value experience, sound judgment, teamwork, and the ability to confidently guide travelers. Our advisors and support teams work together to say, “Based on your goals and our experience, this is the best option for you, and here’s why,” and to stand behind that recommendation.